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We accept returns and exchanges for North American customers for up to 45 days after the item was purchased. Items must be unworn and in sellable condition. Products sold and stated as Final Sale, Gorilla Wax and Wallets are not eligible for a return or exchange. 


It is important to us that our customers are fully satisfied with their online purchases. This is why we offer North American customers ONE (1) FREE exchange/return. 

PLEASE READ CAREFULLY: If item is received visibly worn outside Oliberté will NOT accept the return and it will be returned back to sender. No exceptions. 

HOW TO RETURN

All returns need a Return Authorization Number (RMA). Any returns without a prior Return Authorization Number may delay your return or may not be accepted by our warehouses.

How to request a Return Authorization Number:

If you ordered on your account with Oliberté: Log into My Account - Order History - click on RETURN located next to the order you wish to return and follow the step by step directions. 

If you you ordered as a guest (did not sign in) with Oliberté: Click here you will need your electronic receipt to fill out the RMA request. NOT YOUR PICKING SLIP.

From your 
electronic receipt you will need to locate the following:  

  • Order ID number (i.e. OLI-0012345678-123456-123456) Must match EXACTLY 
  • Order Email Address 
Once the return request has been reviewed by Oliberté, you will receive a status update email notification with the next steps on how to return along with your prepaid return label.

IMPORTANT: Once you have received your RMA with return instructions, you will have 30 days to return your item. After 30 days, your RMA will expire and in some cases will no longer be eligable for return or exchange. 

Our online return requests are only for final returns and exchange size requests. If you are wanting to exchange for an other item, please contact returns@oliberte.com or return for refund and reorder. 

If you have a received an incorrect item, please contact returns@oliberte.com 

If you are returning an item that was changed after the order was placed it will not show on your available to return items, please contact returns@oliberte.com for an RMA. 

Should you have any questions about your request, please contact us at returns@oliberte.com or call us at 905-901-3660.

EXCHANGES

We offer FREE exchanges for North American customers (only Canada and Continental United States)Oliberté will cover all shipping expenses. 

 We are happy to hold the exchange item for you up to 30 days. If you are unable to return the original item within this time frame, please contact us at returns@oliberte.com

*For orders outside of the US/Canada (including non-Continental USA, Hawaii and Alaska), we only offer returns, no exchanges. In the case of a return, customer must ship independently and include a tracking number. Email 
returns@oliberte.com for further details.

REFUND POLICY

Refunds will be applied to the payment method on which you made the online purchase, along with any sales tax which was charged at time of purchase. 

Shipping fees are non refundable.

Please allow up to 5 business days for refunds to appear in your bank account

PRICE CHANGES

Prices of a style or model can change for a variety of reasons. Prices reductions are accommodated for 30 days from the date of order.  Note: This does not apply to exclusive sales and Black Friday Sales or for promo codes or special promotions that can vary within the course of a year.

FINAL SALE


Please be mindful when placing an order that FINAL SALE on the product page means item is 
NOT eligable for return or exchange. No expections whatsoever. 

We wish we had the ability to mark your receipts with a large red stamp FINAL SALE, NO RETURNS like a retail store can, but with being online we can only try our best to make it as clear as possible.