We take great pride in our quality, and want you to as well. One of the ways we support this is with our lifetime warranty for customers who purchased one of our products after January 1st, 2014 and Australian customers who ordered after July 15th, 2015, when we launched our lifetime warranty program in each region. Every Oliberté product bought from an authorized dealer is fully guaranteed to its original owners against defects in material and workmanship for the natural lifetime of the product. If any such product ever fails due to manufacturing defects or workmanship, Oliberté is happy to cover the cost of the repair. Repairs must be completed by a professional cobbler and any repairs higher than $50.00 USD must be approved by Oliberté prior to proceeding.
Please note: 1) The warranty does not extend to damage caused by improper care, water stains, accidents, normal wear and tear, or negligence. The Oliberté lifetime warranty is voided if you remove any labels or if the product has been tailored or altered in any way. For purposes of this warranty, "natural lifetime" means the usual and customary wearable life of the product by the original owner. 2) All collaboration products are covered by the collaborator, and they should be contacted in regards to any defect issues for such pairs.
If you purchased your Oliberté product from a retail store or checked out as a guest on Oliberte.com, register your goods and secure the lifetime warranty by creating an online account at oliberte.com/login. You do not need to register your specific item, simply creating an account qualifies all your products for warranty claims.
For those who purchased online at oliberte.com via your personal account, you are enrolled automatically. Note that if you checked out as a guest, this does not apply. Only online customers that have registered an account at oliberte.com/login can take advantage of the Oliberté warranty. Again, you do not need to register your specific item, simply creating an account qualifies all your products for warranty claims.
If you are looking to get in touch with us about a defect covered under this warranty, please email firstname.lastname@example.org with the following information:
· The name under which you have an account with Oliberte.com
· Your Oliberté Order ID number if applicable
· Proof of purchase (i.e. receipt)
· The style and leather of product you purchased
· What the issue is
· Photographs of the defect